Responsible Gaming

Mission statement

Real Gaming is committed to responsible gaming, and is dedicated to an enjoyable and positive gaming experience for all of our players. Most poker players play for fun and entertainment, but we recognize that a small percentage of players will:

  1. Attempt to play when they're underage, or

  2. Allow poker to control them and affect their lives.

The people of Real Gaming are committed to assisting and protecting those who should not be playing poker at all, or who wish to limit the amount that they play.

Age verification

Any underage player who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.

What we do

Every person signing up for a new account at Real Gaming must check a box that indicates that they are at least 21 years of age. This notifies everybody that we don't accept players under 21. When a player creates an account with Real Gaming, we collect their name, social security number, address, and birth date to confirm that the player is at least 21 years old. Real Gaming does not target underage players with our marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage players.

What you can do

Be sure to protect your computer. Most computers can be set up to have password control so that you must enter a password to get to the desktop, tablet or phone. In general, this is a good practice, but its even more important when there are children or teenagers in your household. Also, keep your Real Gaming screen name and password private. If you have children or teenagers in your household, use protection software that allows you to limit the websites to which they have access, prevent file sharing, and generally give you detailed control over how your children use the Internet. If you are aware of person underage using Real Gaming software, let us know. Simply contact Customer Service via the Help menu on the site and we will get right on it. Our first step is to investigate, and if warranted, suspend the player's account and request further identification from that player. We take these reports seriously. Be a responsible parent. In many ways, this is nothing more than keeping your eyes and ears open. If you hear your children talking about poker accounts, deposits, and withdrawals, start asking questions. If you see the Real Gaming client on your child's computer, uninstall it and ask more questions. A responsible parent is the best start to preventing underage gaming.

Self-exclusion

If you believe that poker might be a hindrance to your life rather than a form of entertainment, we at Real Gaming want to help you. First, please review the following questions:

  1. Did you ever lose time from work or school due to playing poker?

  2. Has playing poker caused you to neglect your own welfare or that of your family?

  3. Have you ever sold anything or borrowed money to finance your playing?

  4. Have you often played until your last dollar was gone?

  5. Have you ever played longer than you had planned?

  6. Have you ever considered self-destruction or suicide as a result of your playing?

If you answered 'Yes' to several of these questions, we encourage you to visit Gamblers Anonymous. Also, we provide you with the ability to exclude yourself from playing on Real Gaming for various periods of time. To do this, go to the Game Settings page and click the Self Exclusion link. Please note that all self-exclusions and time outs are irreversible for the duration of the specified time. You must log out and log back in for changes to take effect.

We offer customizable cooling off periods. You will not be able to play cash games, Sit & Go's or multi-table tournaments on Realgaming.com. Once you click the button that requests a time out or a self-exclusion period, you will be prevented from playing further. You will not be able to deposit to your Real Gaming account. Furthermore, you will not receive any marketing emails or newsletters from Real Gaming.

If you want to return to playing on Real Gaming, you can contact Customer Service via the Help menu on the site any time after your self exclusion period has passed. You may also wish to investigate a software application program that limits a computer's access to online gaming sites.

How to play online poker responsibly

If you choose to play online poker, there are some general guidelines that can help make your poker playing experience safer, and reduce the risk that problems can occur:

Play for entertainment, and not as a way of making money. Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition. Never chase losses. If you lose money, don't play higher stakes to try and recoup your losses. Don't play poker when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down. Balance poker with other activities. Find other forms of entertainment so playing poker does not become too big a part of your life. If you feel you might have a gambling problem, and seek further advice or counseling please visit any of these sites:

Gamblers Anonymous - www.gamblersanonymous.org

GAM-ANON - www.gam-anon.org

National Council on Problem Gaming - www.ncpgambling.org

Nevada Council on Problem Gaming - www.nevadacouncil.org